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Introduction to the client experience

LESSON NAVIGATOR

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Introduction to the client experience

Key Takeaways

  • Use onboarding as an opportunity to start building a relationship with your clients that may last for years
  • Understand clients’ expectations, your limitations and how to address any initial concerns
  • Make sure you follow the regulations for a smooth onboarding process
  • Learn how finding common ground with clients can help to establish long-term relationships
  • Understand how by maintaining relationships, it can attract a new pipeline of clients
  • Learn what clients can gain from ongoing financial advice

Key topics

Introduction to the client experience

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Course Lessons

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The importance of onboarding

Ensure that you delight your clients with a seamless onboarding process
2
2021-06-27 07:53:00

Introduction: The foundations of strong relationships

A healthy client relationship from the start is crucial to your business
1
2021-06-25 06:54:00

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